Terms of Service

1. Who these terms are between

These terms are an agreement between you (the business using the service, “you”) and the operator named above (“we”, “us”). They cover your use of Cybex Flow, including the web application and any AI features within it.

By creating an account you accept these terms. If you do not accept them, do not use the service.

2. What the service does

Cybex Flow gives your business an AI assistant that can answer customer messages on channels you connect, record those conversations, and store business information you provide so it can answer accurately. Exactly which features are available to you depends on your plan.

3. Your account

• You are responsible for the accuracy of the information you enter and for keeping your login secure.
• You are responsible for everything done through your account, including by teammates you invite.
• You must be legally able to enter into this agreement and act for the business you register.

4. How the AI assistant works, and its limits

The assistant generates replies automatically from the information you give it. It can make mistakes, misunderstand a question, or produce an answer that is incomplete or wrong.

• You are responsible for what your assistant says to your customers.
• You can pause the assistant at any time, and take over any individual conversation.
• Do not rely on the assistant for medical, legal, financial, or other professional advice, and do not configure it to give such advice.

5. Connected channels and third-party services

When you connect a channel or external account, you authorise us to send and receive messages on your behalf through that service. Those services have their own terms and policies, and their availability is outside our control. You are responsible for holding the rights to the accounts and phone numbers you connect.

6. Messaging, calls, and consent

You are responsible for complying with the laws that apply to how you contact people — including rules on marketing messages, automated calling, and call recording. Recording and consent requirements differ by country and region. Where disclosure is required, you must make it.

7. Acceptable use

You may not use the service to:

• send unlawful, deceptive, harassing, or unsolicited bulk messages;
• impersonate another person or business;
• break the terms of a connected third-party service;
• attempt to access another customer’s data, or probe or disrupt the service.

8. Your data and ours

Your business information and customer conversations remain yours. You grant us the permission needed to host and process them so the service can work. How we handle personal information is described in our Privacy Policy.

9. Fees

Paid plans are billed in advance on the interval shown at checkout. Unless stated otherwise at the time of purchase, fees are non-refundable, and you can cancel at any time to stop future renewals. Prices may change with notice; changes do not apply to a period you have already paid for.

10. Availability

We aim to keep the service running, but we do not promise uninterrupted availability. Features may change, and features described as coming soon may change or not ship.

11. Ending the agreement

You may stop using the service at any time. We may suspend or end access if these terms are broken, or if required to protect the service or other customers. On termination your right to use the service ends; contact us about export or deletion of your data.

12. Disclaimers and liability

The service is provided “as is”. To the extent permitted by law, we exclude implied warranties, and our total liability arising from the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.

13. Changes to these terms

We may update these terms. If a change is material we will give notice through the service or by email. Continuing to use the service after a change means you accept the updated terms.

14. Contact

Questions about these terms can be sent to the contact address listed above.